Legal Agreement for Ms Robin Hood Gaming Services
Effective Date: 1st January 2024 | Last Updated: 1st January 2024
By accessing, registering, or using Ms Robin Hood gaming services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Ms Robin Hood Gaming Limited.
Acceptance Methods:
If you do not agree with any part of these terms, you must immediately cease using our services.
Ms Robin Hood provides online gaming entertainment services, including but not limited to:
Service Availability: Our services are available 24/7, subject to scheduled maintenance and technical requirements. We reserve the right to modify, suspend, or discontinue any service without prior notice.
Territory Restrictions: Services are provided to eligible jurisdictions only. Users are responsible for ensuring compliance with local gaming laws.
Registration Requirements:
Account Security: You are responsible for maintaining the confidentiality of your account credentials. Any activity occurring under your account is your responsibility.
One Account Policy: Each user is permitted only one account. Multiple accounts may result in closure and forfeiture of funds.
Deposit Methods: We accept various payment methods as displayed on our platform. All transactions must be from accounts in your name.
Minimum/Maximum Limits:
Processing Times: Deposits are typically instant. Withdrawals may take 1-5 business days depending on the method selected.
Anti-Money Laundering: We reserve the right to request additional verification documents and may freeze accounts pending compliance checks.
Fair Play: All games use certified Random Number Generators (RNG) to ensure fair and random outcomes.
Game Rules: Each game has specific rules, RTP rates, and payout structures as displayed within the game interface.
Betting Limits:
Malfunction Policy: In the event of game malfunction, all affected game rounds are void, and stakes are returned.
Wagering Requirements: All bonuses carry wagering requirements that must be completed before withdrawal.
Contribution Rates:
Restricted Games: Certain games may be excluded from bonus play or contribute at reduced rates.
Bonus Abuse: We reserve the right to void bonuses and winnings if terms are not followed or abuse is suspected.
The following activities are strictly prohibited:
Consequences: Violation may result in immediate account suspension, forfeiture of funds, and legal action where appropriate.
Minimum Age: Users must be at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher.
Verification Process: We may request identity documents at any time to verify age and identity.
Underage Gambling: If underage gambling is detected, accounts will be immediately closed and funds confiscated.
Player Protection: We are committed to promoting responsible gambling practices.
Available Tools:
Support Resources: We provide links to gambling addiction support organisations and encourage users to seek help when needed.
Ownership: All content, software, and intellectual property on our platform is owned by Ms Robin Hood Gaming or our licensors.
Permitted Use: Users may access content solely for personal, non-commercial gaming purposes.
Restrictions: Copying, reproducing, or distributing our content without written permission is prohibited.
Service Availability: We do not guarantee uninterrupted service and are not liable for technical failures or downtime.
Financial Limits: Our liability is limited to the amount in your account balance at the time of any incident.
Indirect Damages: We are not liable for any indirect, consequential, or punitive damages.
Internal Process: All disputes must first be raised with our customer support team.
Alternative Dispute Resolution: Unresolved disputes may be referred to an independent alternative dispute resolution service.
Time Limits: Disputes must be raised within 30 days of the incident occurring.
User Termination: Users may close their accounts at any time by contacting customer support.
Operator Termination: We may close accounts for breach of terms, suspicious activity, or regulatory requirements.
Outstanding Balances: Legitimate balances will be returned upon account closure, subject to verification requirements.
Jurisdiction: These Terms and Conditions are governed by the laws of England and Wales.
Court Jurisdiction: Any legal proceedings shall be subject to the exclusive jurisdiction of the English courts.
Regulatory Compliance: Our services comply with UK Gambling Commission requirements and other applicable regulations.
Legal Enquiries:
For legal matters, complaints, or terms-related questions:
Amendments: We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect immediately.